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Frequently Asked Questions

Quicken®/QuickBooks®/Money®

What is the customer ID & PIN?
The customer ID is your AFCU account number, while your PIN is the same PIN you use to access your account here at the credit union.

Which versions of Quicken and QuickBooks can I use?
We recommend the use of the current version plus two previous versions for Windows to take advantage of the Web Connect feature. We are compatible with the current version of Quicken for Mac operating systems.

What does the OL 393A error message mean?
The OL 393A message will appear when an account is still showing activated on the Quicken software but the account has either been closed, paid in full, or is no longer available through Web Access Internet Banking. You will need to deactivate the account in Quicken for other accounts to download. For more information on OL XXXX errors visit Quicken's website .

Is Online Bill Pay compatible with Quicken/QuickBooks?
The bill pay system is not compatible directly. However, you can download your transactions into Quicken or QuickBooks once the payments have posted to your checking account.

Does Quicken work on my Mac computer?
The Direct Connect feature is now available for Mac operating systems. We recommend the use of the latest version to take advantage of all features.

Can I set up the program to update my information automatically?
Yes, use the background banking feature and set a time interval for Money to automatically update. For example, you can have Money update every 2 days. As long as you have an Internet connection available, Money will update your information on that time interval.

What do the E, C, and R codes in the C column represent?
The C column monitors which transactions have been cleared by a financial institution. As you manually balance an account against a paper statement, click the C column for each transaction shown on the statement and the letter C (for cleared) appears. When you download a statement from your financial institution, the letter E (for electronic) appears in the column. When you finish the balancing process, you'll see the letter R (for reconciled) for all transactions.