RISK ALERTS

Our cyber security team continually monitors potential threats and has recently seen an increase in attempted scams involving communications via text message, email, and phone. At America First, the financial security of our members is our highest priority, and we are proactively and vigilantly working to protect you. Here are a few important things you should know or do to help us keep your information safe:

• Be skeptical of any unsolicited texts or emails you receive that ask for your personal information or tell you to click a link. If you suspect a message is not legitimate, visit the official site of the organization that allegedly sent the communication and confirm the information directly with them.
• America First—or any other reputable financial institution—will not initiate contact with you by text, email, or phone to ask for your account number, PIN, or other sensitive personal information.
• If you are suspicious of any calls claiming to be from a specific company, hang up. If you choose to call them back, do not use the number from which the call came. Instead, go to the company’s official site, find their contact information, and use that to verify the call’s legitimacy.
• America First offers unique anti-fraud tools and services to our members, including Card Guard®, which can be used to quickly turn off your debit and credit cards if you suspect fraud has occurred. You can also use Card Guard to monitor transactions and set additional card security options.

It is highly likely that you will be targeted with fraudulent texts, emails or calls. Please know that just receiving them is not enough to compromise your account. However, if you engage with them and mistakenly divulge sensitive information, you should immediately change your account PIN and password in Online Banking, set up account alerts, then closely monitor your account activity. If you notice anything suspicious or unusual, visit your nearest America First branch or contact us as soon as possible. Our team will help resolve your situation and take steps to further secure your account.