Follow these steps to log in and begin using this service:
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How secure is AFCU Chat?
AFCU Chat is as safe as using standard email to communicate with an America First representative; however, please refrain from sending account numbers or requesting changes to your account record when corresponding through this service. For these purposes, please use the Online Banking messaging system.
To whom am I communicating with through AFCU Chat?
America First representatives in our e-Services Support department are responsible for communications made through chat. These individuals have been trained to offer assistance on AFCU products and services, as well as technical issues and concerns.
What type of questions can I ask through AFCU Chat?
AFCU Chat is your personal connection to your credit union. Unlike email, which can take hours, even days before receiving an answer to an inquiry, chat allows you to ask questions and receive answers in real time. The following is a sample of questions currently being asked through chat:
Can I print the dialogue of my chat session?
All information typed in the chat window is printable by clicking the Print button. You can also highlight the dialogue using your mouse to copy and paste the text in a separate document. This document can then be saved and/or printed.
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