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COVID-19 UPDATES & INFORMATION
With all the coronavirus-related news coming in rapid succession, it’s easy to feel overwhelmed. America First is continually monitoring the situation and evaluating the best way to proceed in order to protect our members, our employees, and the communities in which we serve. Please refer to this page for updates regarding America First’s response to COVID-19.
We’re Here to Help
We understand that economic issues may occur because of the impact of the coronavirus. If you encounter financial difficulties, we encourage you to contact an America First member service representative to discuss your specific situation.
We offer a variety of options:
- Financial counseling – A free service with trained professionals to help you navigate turbulent times.
- Relief loans – Call our service center to see what financing options are available for your specific situation.
- Skip a payment – Log in to online banking and click on Skip a Payment. As a service to our members during the current COVID-19 situation, the standard $25 fee will be waived.
- Homeowner Mortgage Relief - Click here for details
If you’re a business owner and looking for help adapting your company to the current circumstances, click here for information on SBA and America First business resources.
America First was one of the first financial institutions to implement online banking. Since that time, we’ve continuously improved our services in order to give our members fast access to their accounts. We offer a variety of ways to manage your finances without having to visit a physical branch location. To learn more about our easy-to-use digital services and online applications click here.
ONLINE BANKING
- Check balances
- Transfer funds
- Apply for loans
- See pending transactions
- Update your information
- Link your accounts
- Set up automatic payments
- Review spending and budgets
- Enable account alerts
- Report fraudulent activity
MOBILE BANKING
- Check balances
- Transfer funds
- Apply for loans
- See pending transactions
- Deposit checks
- Track spending and budgets
- Aggregate accounts
- Set up bill payments
- Monitor net worth
- Open Card Guard®
SPEECH ACCESS
- Check balances
- Transfer funds
- Apply for loans
- See pending transactions
- See if a check has cleared
- Review your Visa® activity
- Transfer funds
- Find a deposit
- Hear the last withdrawal
- Pay your bills
Our ATMs
Members can still withdraw cash at any of our more than 220 America First ATM locations in Utah, Nevada, Idaho, and Arizona. We are also a member of a nationwide network, which allows you access to your funds 24/7 without a fee at over 30,000 ATMs across the nation. Click here to find ATMs closest to you.
Contact Center
If you need assistance, our first-rate America First service team is ready to answer any questions you may have. Since this situation may result in an increased volume of calls to our contact center, we ask for your patience as we work to help every member who reaches out to us.
- Call us at 1-800-999-3961
- Send us an email at support@americafirst.com
- Chat with us via online banking
Our Branches
Many of our branches are open and accessible to our members. We are actively following CDC recommendations and best health practices, including extensive cleaning, to keep our locations safe for members and employees.
We have made temporary adjustments to select locations in our branch network, including changes to business hours, drive-thru only access, or branch closings where other locations are nearby. We recommend that you use the branch locator below to find specific information regarding your local branch.
For City Center Credit Union hours and information please check: https://www.citycentercu.com/en/
Temporary Branch Adjustments
Upcoming Lobby Closures (Drive-Thru Open) - Effective April 7
Safe Deposit Box Access
The following branches do not currently have public lobby access. If you need to gain access to a safe deposit box in one of these locations, please schedule an appointment by calling the listed phone number.
- Clearfield Main - 350 N Main S, Clearfield, UT - 801-827-8770
- Pioneer - 1799 Pioneer Road, Salt Lake City, UT - 801-215-3055
- Plain City - 4350 W 2336 N, Plain City, UT - 801-827-7050
- Draper 138 - 13866 S Bangerter Pkwy, Draper, UT - 801-215-3061
- Sandy 2100 - 2104 East 9400 South, Sandy, UT - 801-215-3130
- South Jordan 104 - 10427 S River Heights Drive, South Jordan, UT - 801-215-3355
- Effective April 7: South Salt Lake - 3499 S State St, South Salt Lake, UT - 801-215-3055
- Tempe – 1511 North Project Drive Tempe, AZ - 602-797-3051
Adjusted Services
- Foreign Currency Exchange - We have temporarily suspended the buying and selling of foreign currency in our branches. We look forward to offering this service again as soon as possible.
President's Message
During the past several weeks, we have all experienced considerable anxiety and made significant adjustments to how we interact with one another and conduct business. We’ve experienced fear, not just of potential illness, but that of facing significant hardships such as job loss, the inability to establish normal routines, dealing with children out of school, and other uncertainties. Throughout, I have certainly learned to more fully appreciate life and the good things we cherish most.
Frequently Asked Questions
How can I access my account or deposit funds without going into a branch?
America First cares about your financial well-being just as much as your physical well-being. We offer a variety of online services that allow you to do your banking from the comfort of your own home. It’s easy to enroll in online banking and our free mobile app is available for most Apple and Android devices.
Are your branches still open?
As an essential service, many America First locations remain open. This may change if the CDC or government officials dictate new, protective guidelines. Any alterations to hours or closures will be noted on this page.
What precautions are you taking physically?
Our employees have been instructed to avoid coming to work if they are ill, and high-touch surfaces in our branches are being cleaned multiple times each day.
How do I avoid COVID-19 email scams?
Be skeptical about any unsolicited emails you receive during this time regarding the coronavirus. For more information on avoiding fraud, please see our fraud management page.
Does my Visa® card still work?
Yes. The America First Visa is accepted worldwide and allows you to make quick & easy payments in person or online. We also offer customizable security with Card Guard, our free mobile app.
PRESIDENT'S MESSAGE
Dear Member,
During the past several weeks, we have all experienced considerable anxiety and made significant adjustments to how we interact with one another and conduct business. We’ve experienced fear, not just of potential illness, but that of facing significant hardships such as job loss, the inability to establish normal routines, dealing with children out of school, and other uncertainties. Throughout, I have certainly learned to more fully appreciate life and the good things we cherish most.
America First Credit Union is committed to protecting our common physical and financial well-being. The health of the membership and our employee team is our number-one priority. Some necessary operational adjustments may cause inconvenience, but we’re grateful for your patience and understanding as efforts to reduce the coronavirus and related threats continue. We encourage you to visit americafirst.com for our latest information and updates. We also invite you to access and manage your finances through our online & mobile banking platforms, our ATMs, or by calling our member contact center at 1-800-999-3961.
If you are having financial difficulties, please get in touch with us immediately. Plans are in place to help ease the burden and strain of this crisis. We will do everything possible to minimize any lasting effects for you and your family.
As a preferred lender for the Small Business Administration, we can also help business owners navigate and submit applications for SBA relief loans. Additionally, we offer several products & services that can aid in cutting costs, managing cashflow, or adapting to current circumstances. Call our Business Services hotline at (801) 215-5557 to speak with a representative and discuss potential options.
America First is safe and sound. The credit union is well-capitalized, with sufficient reserves to weather turbulent economic cycles and threats as they materialize. We are robust, vibrant, and capable of helping you achieve current and long-term goals. We appreciate your trust, support, and look forward to a lifetime relationship.
Sincerely,
John B. Lund
America First Credit Union President and CEO
Your Money is Secure with Us
The funds deposited in your America First accounts are insured by the National Credit Union Share Insurance Fund (NCUSIF), an arm of the National Credit Union Administration (NCUA). They insure your regular share accounts up to $250,000 and your IRA account is separately insured up to $250,000. This means your financial resources are backed by the full faith and credit of the United States government.
