With all the coronavirus-related news coming in rapid succession, it’s easy to feel overwhelmed. America First is continually monitoring the situation and evaluating the best way to proceed in order to protect our members, our employees, and the communities in which we serve. Please refer to this page for updates regarding America First’s response to COVID-19.
We understand that economic issues may occur because of the impact of the coronavirus. If you encounter financial difficulties, we encourage you to contact an America First member service representative to discuss your specific situation.
We offer a variety of options:
America First was one of the first financial institutions to implement online banking. Since that time, we’ve continuously improved our services in order to give our members fast access to their accounts. We offer a variety of ways to manage your finances without having to visit a physical branch location. To learn more about our easy-to-use digital services and online applications click here.
Members can still withdraw cash at any of our more than 220 America First ATM locations in Utah, Nevada, Idaho, and Arizona. We are also a member of a nationwide network, which allows you access to your funds 24/7 without a fee at over 30,000 ATMs across the nation. Click here to find ATMs closest to you.
If you need assistance, our first-rate America First service team is ready to answer any questions you may have. Since this situation may result in an increased volume of calls to our contact center, we ask for your patience as we work to help every member who reaches out to us.
Many of our branches are open and accessible to our members. We are actively following CDC recommendations and best health practices, including extensive cleaning, to keep our locations safe for members and employees.
We have made temporary adjustments to select locations in our branch network, including changes to business hours, drive-thru only access, or branch closings where other locations are nearby. We recommend that you use the branch locator below to find specific information regarding your local branch.
For City Center Credit Union hours and information please check: https://www.citycentercu.com/en/
The following branches do not currently have public lobby access. If you need to gain access to a safe deposit box in one of these locations, please schedule an appointment by calling the listed phone number.
During the past several weeks, we have all experienced considerable anxiety and made significant adjustments to how we interact with one another and conduct business. We’ve experienced fear, not just of potential illness, but that of facing significant hardships such as job loss, the inability to establish normal routines, dealing with children out of school, and other uncertainties. Throughout, I have certainly learned to more fully appreciate life and the good things we cherish most.
How can I access my account or deposit funds without going into a branch?
America First cares about your financial well-being just as much as your physical well-being. We offer a variety of online services that allow you to do your banking from the comfort of your own home. It’s easy to enroll in online banking and our free mobile app is available for most Apple and Android devices.
Are your branches still open?
As an essential service, many America First locations remain open. This may change if the CDC or government officials dictate new, protective guidelines. Any alterations to hours or closures will be noted on this page.
What precautions are you taking physically?
Our employees have been instructed to avoid coming to work if they are ill, and high-touch surfaces in our branches are being cleaned multiple times each day.
How do I avoid COVID-19 email scams?
Be skeptical about any unsolicited emails you receive during this time regarding the coronavirus. For more information on avoiding fraud, please see our fraud management page.
Does my Visa® card still work?
Yes. The America First Visa is accepted worldwide and allows you to make quick & easy payments in person or online. We also offer customizable security with Card Guard, our free mobile app.
The funds deposited in your America First accounts are insured by the National Credit Union Share Insurance Fund (NCUSIF), an arm of the National Credit Union Administration (NCUA). They insure your regular share accounts up to $250,000 and your IRA account is separately insured up to $250,000. This means your financial resources are backed by the full faith and credit of the United States government.