COVID-19 Update
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COVID-19 UPDATES & INFORMATION

With all the coronavirus-related news coming in rapid succession, it’s easy to feel overwhelmed. America First is continually monitoring the situation and evaluating the best way to proceed in order to protect our members, our employees, and the communities in which we serve. Please refer to this page for updates regarding America First’s response to COVID-19.

COVID-19 economic stimulus funds are administered by the federal government and, as such, America First is unable to provide information about timelines for deposit. However, the IRS has created an online tool that enables you see the status of your payment. Click the button to be taken to the official IRS website.

We’re Here to Help

We understand that economic issues may occur because of the impact of the coronavirus. If you encounter financial difficulties, we encourage you to contact an America First member service representative to discuss your specific situation.

We offer a variety of options:

  • Financial counseling – A free service with trained professionals to help you navigate turbulent times.
  • Relief loans – Call our service center to see what financing options are available for your specific situation.
  • Skip-A-Payment – Log in to online banking and click on Skip a Payment. As a service to our members during the current COVID-19 situation, we are offering up to two months of skipped payments and the standard $25 fee will be waived.
  • Homeowner Mortgage Relief - Click here for details

If you’re a business owner and looking for help adapting your company to the current circumstances, click here for information on America First business resources.

Our contact center phone number is 1-800-999-3961. Our regular hours are:

Monday through Friday – 8 a.m. to 8 p.m. MT

Saturday – 8 a.m. to 7 p.m. MT

America First was one of the first financial institutions to implement online banking. Since that time, we’ve continuously improved our services in order to give our members fast access to their accounts. We offer a variety of ways to manage your finances without having to visit a physical branch location. To learn more about our easy-to-use digital services and online applications click here.

ONLINE BANKING

  • Check balances
  • Transfer funds
  • Apply for loans
  • See pending transactions
  • Update your information
  • Link your accounts
  • Set up automatic payments
  • Review spending and budgets
  • Enable account alerts
  • Report fraudulent activity

MOBILE BANKING

  • Check balances
  • Transfer funds
  • Apply for loans
  • See pending transactions
  • Deposit checks
  • Track spending and budgets
  • Aggregate accounts
  • Set up bill payments
  • Monitor net worth
  • Open Card Guard®

SPEECH ACCESS

  • Check balances
  • Transfer funds
  • Apply for loans
  • See pending transactions
  • See if a check has cleared
  • Review your Visa® activity
  • Transfer funds
  • Find a deposit
  • Hear the last withdrawal
  • Pay your bills

Our ATMs

Members can still withdraw cash at any of our more than 220 America First ATM locations in Utah, Nevada, Idaho, and Arizona. We are also a member of a nationwide network, which allows you access to your funds 24/7 without a fee at over 30,000 ATMs across the nation. Click here to find ATMs closest to you.

Contact Center

If you need assistance, our first-rate America First service team is ready to answer any questions you may have. Since this situation may result in an increased volume of calls to our contact center, we ask for your patience as we work to help every member who reaches out to us.

Our Branches

Many of our branches are open and accessible to our members. We are actively following CDC recommendations and best health practices, including extensive cleaning, to keep our locations safe for members and employees.

We have made temporary adjustments to select locations in our branch network, including changes to business hours, drive-thru only access, or branch closings where other locations are nearby. We recommend that you use the branch locator below to find specific information regarding your local branch.

For City Center Credit Union hours and information please check: https://www.citycentercu.com/en/

Branch Locator - find current hours & availability

Find branches near you and view their current COVID-19 related operating hours and availability. The Branch Locator “Near Me” feature uses the location capabilities of your device.

Narrow Your Search

Limit the results to only include branches that provide the following services:


Find branches near an address and view their current COVID-19 related operating hours and availability.

Narrow Your Search

Limit the results to only include branches that provide the following services:


Select a branch in the drop-down menu to view their location information and current COVID-19 related operating hours and availability.

Temporary Branch Adjustments

Adjusted Hours*

  • Branches located in grocery stores
    • Monday through Friday - 9 a.m. to 6 p.m.
    • Saturday - 9 a.m. to 5 p.m.
  • Traditional Branches
    • Monday through Friday - 9 a.m. to 6 p.m.        
    • Saturday - 9 a.m. to 3 p.m.
  • Page - 449 Haul Rd, Page, AZ.
    • Lobby Monday & Friday only 9 a.m. - Noon
    • Lobby Tuesday - Thursday Appointment Only 9 a.m. - Noon (928-212-7022)
  • Tolleson – 221 N 79th Ave, Tolleson , AZ
    • Monday - Friday 9 a.m. - 2 p.m.

*Some branches remain closed. For details on individual locations please use our branch locator

Safe Deposit Box Access

The following branches do not currently have public lobby access. If you need to gain access to a safe deposit box in one of these locations, please schedule an appointment by calling the listed phone number.

 
  • Clearfield Main - 350 N Main S, Clearfield, UT - 801-827-8770
  • Pioneer - 1799 Pioneer Road, Salt Lake City, UT - 801-215-3055
  • Plain City - 4350 W 2336 N, Plain City, UT - 801-827-7050
  • Draper 138 - 13866 S Bangerter Pkwy, Draper, UT - 801-215-3061
  • Sandy 2100 - 2104 East 9400 South, Sandy, UT - 801-215-3130
  • South Jordan 104 - 10427 S River Heights Drive, South Jordan, UT - 801-215-3355
  • South Salt Lake - 3499 S State St, South Salt Lake, UT - 801-215-3055
  • Tempe – 1511 North Project Drive Tempe, AZ - 602-797-3051

President's Message

During the past several weeks, we have all experienced considerable anxiety and made significant adjustments to how we interact with one another and conduct business. We’ve experienced fear, not just of potential illness, but that of facing significant hardships such as job loss, the inability to establish normal routines, dealing with children out of school, and other uncertainties. Throughout, I have certainly learned to more fully appreciate life and the good things we cherish most.

Frequently Asked Questions


How can I access my account or deposit funds without going into a branch?

America First cares about your financial well-being just as much as your physical well-being. We offer a variety of online services that allow you to do your banking from the comfort of your own home. It’s easy to enroll in online banking and our free mobile app is available for most Apple and Android devices.

Are your branches still open?

As an essential service, many America First locations remain open. This may change if the CDC or government officials dictate new, protective guidelines. Any alterations to hours or closures will be noted on this page.

What precautions are you taking physically?

Our employees have been instructed to avoid coming to work if they are ill, and high-touch surfaces in our branches are being cleaned multiple times each day.

How do I avoid COVID-19 email scams?

Be skeptical about any unsolicited emails you receive during this time regarding the coronavirus. For more information on avoiding fraud, please see our fraud management page.

Does my Visa® card still work?

Yes. The America First Visa is accepted worldwide and allows you to make quick & easy payments in person or online. We also offer customizable security with Card Guard, our free mobile app.

Your Money is Secure with Us

The funds deposited in your America First accounts are insured by the National Credit Union Share Insurance Fund (NCUSIF), an arm of the National Credit Union Administration (NCUA). They insure your regular share accounts up to $250,000 and your IRA account is separately insured up to $250,000. This means your financial resources are backed by the full faith and credit of the United States government.