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Free Security Software - Rapport by Trusteer

Free Security Software

You can now take advantage of a free software service that provides an additional layer of protection.

Rapport from Trusteer shields your personal information from cyber criminals, acting as a virtual security escort when you do business with us electronically. This is a free supplement to your existing protection, takes only seconds to install, and doesn't slow down your computer.

Benefits include:
  • Peace of mind – Rapport will let you know you are connected to the official America First site, not a fraudulent copy
  • Password safety – Prevents fraudsters from spying on your transactions
  • Added identity-theft protection – Don't fall victim to one of the country's fastest-growing crimes
  • Automatic updates – The software is maintenance-free
  • Free and fast – Takes just minutes to upload and won't hamper your machine
Member experience:

- When you browse to a site and your communication is monitored by Rapport, you'll see a green arrow.

- A gray arrow indicates your session is not protected.

Please note: Rapport/Trusteer is not an affiliate company of America First, nor is America First responsible for the claims, content, or services associated with the software.

Reporting Fraud

  • Forward suspicious email to:
  • emailfraud@americafirst.com
  • If you suspect fraud, you may also contact us:
    • At 1-800-999-3961.
    • By visiting a branch.
    • Or in writing to America First Credit Union, Attn.: Fraud Management, P.O. Box 9199 Ogden, Utah 84409.

Report a Lost or Stolen Card

  • To report a lost or stolen debit or credit card(s), please call 1-800-999-3961.
    • We'll cancel your card immediately.
    • You won't be liable for any fraudulent activity.
  • Be prepared to provide:
    • Your name.
    • Which card was lost/stolen.
    • Date lost.
    • Date last used.
    • Mother's maiden name.
    • State or country where lost.
    • If PIN was compromised.
  • You can block your PIN through Online Banking.
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