Your available points balance is listed on America First online banking, mobile banking, and monthly statements.

Points will expire on the last day of the month, five (5) years[BA1]  after the date of issuance. Points expiration rules are available within the program terms and conditions and additional details can be found within the My Account Statement page on the rewards website.

There is no fee for participation in the rewards program when using an eligible credit card. Members are subject to a monthly $5.00 fee for use of the Premium Spend Account and subsequent rewards participation.

Please review the program terms and conditions provided by your financial institution for more information.

Members will earn [POINTS] on a monthly basis for participating in defined account products, services or account activities.

Cardholders will earn [POINTS] for purchases of all eligible goods and services by using their eligible credit card.

Please view the program terms and conditions for more details.

Points can be redeemed by accessing the program’s website or contacting the Augeo Customer Service Center at 855-534-7787.

There are multiple ways you can order your reward; by phone or via the rewards website.

• To place your order over the phone, please call our customer service number. When speaking to a representative, please be as specific as possible regarding the brand and name of the reward you want, the color and size (if this applies) and the item number (if you know it) to ensure the desired reward is ordered correctly (ex: Apple 64 GB 4th Generation iPod Touch in black).
• The most popular way to order your reward is directly through this website! First, select the rewards category you would like to view under the "Browse rewards" dropdown menu. Then:

1. Select the reward you want.
2. Select "Add item to cart" to place your order and choose "Check out" (To change your selection or to start over, simply remove the item(s) from your Cart).
3. Verify and confirm your redemption information, and enter the shipping address.
4. Continue to step 2 and review your order to ensure the reward listed is exactly what you want.
5. Select "Place my order" to complete your order. You will receive an order confirmation with the option to print the confirmation for your records, and an email confirmation will be sent to the email address you provided.

Occasionally the delivery service may need to contact you in order to complete the delivery, especially if you have ordered a larger item that will be delivered by truck. If your reward request was mailed, we may need to contact you regarding the request to ensure that the desired reward is ordered correctly.

We will send you a redemption confirmation for your order(s) via email at the email address you provided to us so that you can easily maintain the information for your records. If you are redeeming your points for an eGiftCard, you will need to provide your email address so that you can receive your eGiftCard code.

If you already placed the order but the item is no longer available, we will contact you at the phone number you provided immediately. We will make every effort to substitute a similar item of equal or higher value. If a substitute is not available, you will be notified and your points will be credited back to your account so you may browse for another reward.

No, shipping or handling fees only apply for merchandise being delivered outside of the contiguous U.S. For information on these fees, please contact customer service.

UPS usually delivers small packages, but larger items will be shipped by common carrier. Although we are unable to pre-arrange delivery for a specific day or time, we will notify the common carrier to contact you prior to delivery. Common carrier shipments are curbside deliveries. Please make arrangements to be available and assist with unloading at the time of delivery. An in-house delivery can be arranged on some furniture and appliance shipments. To discuss special delivery arrangements, please contact customer service.

Yes, when submitting your order, please enter the address within the “Ship to” address fields. Please be aware that there are fees associated with shipping outside of the contiguous US. If you have any further questions, please call customer service for more information regarding shipping policies.

Yes, when submitting your order, please enter the address within the “Ship to” address fields. Please be aware that there are fees associated with shipping outside of the contiguous US. If you have any further questions, please call customer service for more information regarding shipping policies

You can check the status of your order online by selecting Order Status in the dropdown menu or by calling customer service to speak directly to a representative.

In most cases, you may cancel your order if the item was not customized and has not already shipped at the time of cancellation. If you have any questions about our cancellation policy, please contact customer service for more details.

Please allow the standard shipping time of 2-4 weeks to receive your order. 

If your order is delivered by common carrier or freight line:

• Open the box and inspect the item for damage. If damaged, refuse the shipment. For deliveries without apparent damage, please sign the bill of lading "Subject to inspection". If concealed damage is found, contact customer service immediately for further instructions.

If your order is delivered by small package carrier such as UPS:

• Inspect the order immediately. For damaged items, refuse the package. If the package was dropped off, please keep all packaging and call customer service for further instructions.

If you ordered two or more items, do not be concerned if the first shipment contains only part of your order. Our merchandise is shipped directly from our vendors and therefore it may arrive at different times. In the case of an unusual delay, a customer service representative will contact you at the phone number you have provided.

Most orders are not returnable. In the event that we are able to accommodate a request for a return, the merchandise must be unopened and in its original packaging. Electronics must have the manufacturer’s seal still intact. Customized merchandise is not returnable. Other restrictions may apply. In the event that an incorrect, damaged or defective item is received, contact customer service for further instructions.

All items come with the warranty provided by the manufacturer; those warranties may vary by manufacturer. Please review the manufacturer’s warranty carefully. The materials you received with your purchase may also give information regarding authorized repair centers and are covered for up to 30 days from purchase. If you have a problem with an item, please contact the manufacturer at the toll-free number located in the owner’s manual for service. All electronics must be handled through the manufacturer’s warranty. The card issuer does not provide any product or service warranty.

Most manufacturers will accept your order confirmation as proof of purchase. If you need a hard copy of the receipt, contact customer service and they will submit a request for a copy of your receipt. You should receive it within 5-7 business days.

All airline ticket and hotel reservation redemptions can be made by selecting the "Online reservations" link under the Travel category.

• To book a flight, fill out the criteria for your reservation. Once you have found the flight you would like to book, select "Choose this flight". Fill in the passenger information carefully, and select "Continue". Then, enter the billing and contact information and select "Continue". Review the information on the "Confirm booking details" page and if this information is correct, confirm the reservation. Please be patient while the website completes your reservation. Once your reservation has been processed, an order confirmation will appear for your records.
• To book a hotel reservation, fill out the criteria for your reservation. Once you have found the hotel room you would like to reserve, select "Select". Then, enter the guest information and select "Continue". Next, fill in the billing and contact information and select "Continue". Review the information on the "Confirm booking details" page and if this information is correct, confirm the reservation. Please be patient while the website completes your reservation. Once your reservation has been processed, an order confirmation will appear for your records.

To speak with a travel service representative, please call the customer service. To find additional information on how to redeem your points for travel or book your next vacation, select Redemption Information under the Travel category.

There may be some additional fees in order to fulfill a travel reward. The online reservations portal or travel service representative will notify you prior to charging your rewards credit card.

Please call customer service for more information regarding our travel reservation cancellation policy.

Please view the Program terms and conditions of the program in order to view all travel rules and restrictions.

a)    To redeem points at the pump, swipes your participating financial institution’s premium checking debit or credit card at a participating gas pump.  If you have at least 2,000 points available, you will receive a message display “Would you like to use 2,000 rewards points to get $.50 off per gallon?"

b)    Upon selecting “Yes”, the per gallon charge will be lowered by $.50. There is a maximum limit on the $.50 discount of 20 gallons (or $10.00 off) at each visit.

Once pumping is complete, the cardholder’s receipt will show that they received a discount off of their fuel purchase (specific wording may vary by location).