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It’s a free service that provides members and non-members alike with answers to questions without talking to an America First representative. It can also switch you to a live chat, if needed, depending on availability.
Quick help is a click away
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Whether you’re searching for America First products at noon or want more information about our many services in the middle of the night, our virtual assistant can find the answers.
This smart chat service is available 24/7 and covers questions commonly asked by members and those looking to join the credit union. Plus, it will direct you to live chat or schedule a callback with one of our friendly member service representatives.
How to Get Virtual Assistance
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Simply look for the 'Need Help?' bubble on our website to utilize this service, usually on the screen’s bottom-right corner.
And you don’t need to enroll or log in. Simply click the button, ask a question, and let the virtual assistant find what you need.
What Questions Can I Ask?
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This easy-to-use chat application is pre-programmed with a series of useful responses to frequently asked questions. You can make inquires such as:
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- What kind of auto loans do you offer?
- How do I increase the limit on my credit card?
- How can I dispute a charge on my credit card?
- Tell me more about Premium Checking.
- Where is the closest branch to me?
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- Find an ATM near me.
- What is America First's routing number?
- Help me access my account.
- What fees come with a Business Checking account?
- And more
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See how helpful talking with a virtual assistant can be. Click the 'Need Help?' bubble below to get started.
Virtual Assistant FAQs
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This automated service will deliver information about general banking, business services, lending, mortgages, and branch questions. It can also forward you to a live representative or schedule a callback. It cannot conduct transactions.
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Anyone who visits our website, whether they’re a member or not, can use this free service.
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If it’s unable to answer a question, the virtual assistant can direct you to a live representative or schedule a callback for further help.
To get the best results, ask questions in full sentences. For example, instead of saying “rates,” try asking, “What are the current auto loan rates?”
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It’s currently only in English.
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Yes, all virtual assistant questions and answers are recorded for quality assurance.
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The virtual assistant will connect you with one of our helpful member service representatives if it is unable to answer your question.
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Clear your cache & cookies, then restart the browser. This should resolve any connection issues. Check private browsing settings. Adjust pop up blockers. If you’re still having trouble, please call 1-800-999-3961.
We're Here to Help You
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At America First Credit Union, our chief concern is the financial well-being of members. We strive to provide superior products and services and strengthen the communities we serve.
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