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Yes, simply add the additional contact points under Settings > Alerts > Contact Points. Then, either add the number to a specific notification or create a new alert with all relevant contact points.
Step One: Manage Contact Points
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In order to receive these helpful alerts, you need to set up your preferred methods of communication. To enter or update your contact information:
- Log in to digital banking
- Go to Settings & select Account & Activity Alerts
- Go to Alert Contacts and click Manage to edit
- Add & verify an email address or mobile number
Step Two: Create Email or Text Alerts
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Setting up notifications to be sent to your inbox or mobile device is easy, all you have to do is:
- Log in to digital banking
- Go to Settings & select Account & Activity Alerts
- Select the New Alert button
- Click the arrow next to an alert category to see the menu of options
- Enter your alert preferences
- Select the contact points the alert should be sent to
- Save by clicking Create Alert
Alert Types
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Here are the types of activity alerts members can set up in digital banking:
- Balance - When account balances go above or below a specified amount.
- Certificate maturing – Up to 15 days before your certificate accounts mature.
- Check alert - When a specific check clears the account. You can choose up to 10 check numbers or a single range of checks.
- Credit limit - When a balance is within a certain amount of a credit limit.
- Direct deposit - When a direct deposit is made above a specified amount.
- New fee - When a non-sufficient funds fee posts to the account.
- Payment reminder - When loan payment has not been made and is within a specified number of days of the due date.
- New statement - When a new statement is available for viewing online.
- Transaction - When the following transactions over a specified dollar amount post to the account:
- ATM withdrawal
- Visa® credit clearing
- Visa debit clearing
- Point of sale
- Transfer to another America First account
- Safe deposit box payment posted
- Visa rebate posted
- Visa annual fee posted
- Automatic withdrawal (ACH)
For security reasons, each of the following alert types cannot be disabled, however, contact points can be managed for each separately:
- Account maintenance – When any of the following items occur:
- PIN change
- Request for new card
- New card issued to replace expiring card
- Wire activity – When a wire transfer is made or a payment template or recipient is modified.
- Secure message – When a new message from us arrives in your account
SMS messages will be sent from short code 692328. Emails will be sent from alerts@americafirst.com.
FAQs
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If the alerts you’ve set up aren't functioning correctly, first select Manage to confirm that the correct contact points are listed. Then, go to the alert type and click Edit to ensure your preferred contacts are marked for each one.
Stay on Top of Your Account
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At America First Credit Union, our chief concern is the financial well-being of members. We strive to provide superior products and services and strengthen the communities we serve.
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