Our exciting new video teller is now available at certain branches. The system features top-tier technology designed to complement our existing services, delivering a flexible banking experience while maintaining the personal America First touch you expect.
Video tellers look like ATMs, but you’ll enjoy face-to-face conversations with friendly & helpful representatives, along with drive-up convenience.
No deposit slip is required to use this secure banking system. After you scan your ID, you can quickly & easily:
Here’s what America First members have to say about the video teller experience:
“I thought it was great! And it was fast and convenient. No waiting for the tube or anything. Very efficient! And the place to show your ID was perfect. Y'all thought of everything!”
“It was great! Fast and efficient!”
“I actually pulled into one of the other stations and realized I have never done it before and had no idea how to! The video teller made it so easy and the teller, Nessa, who helped me was extremely helpful and kind. I think it is so perfect the way it is! I am so pleased.”
You find this technology at these locations:
The terminals look like ATMs, but provide real-time conversations with tellers, who will guide you through transactions and answer any questions to ensure quality service.
Video teller transactions are as secure as going inside a branch or using our drive-through windows. Just scan your ID for verification.
If the location is open, our friendly staff can serve you. Video tellers work closely with our branches and can refer you to a representative, if needed.
If you experience an issue, please let our employees inside the branch know or call 1-800-999-3961.
You can perform cash transactions, but the system does not accept or dispense coins. When cashing a check, any coin amount will be deposited in your account.
No, accounts are updated in real-time. If you’re unsure about the availability of specific funds, please ask the teller, who will be happy to help.