No. All account information will be retained during the digital banking upgrade. Your America First transaction history, balances, and account details are securely stored and protected throughout the process. All migrations are carefully tested to ensure accuracy and continuity, so members will have uninterrupted access to their account information before and after the upgrade.

Online Banking

You can now access:

• Card Guard®
• Secure Messaging (now merged with Document Sharing)

Mobile Banking

Now features:

• Account activity alerts management
• Virtual assistant chat support
• Secure Messaging (now merged with Document Sharing)
• Transaction disputes
• Visa® card image customization
• And more!

If you don’t remember your login information, visit the digital banking login page on our website and click on either Forgot User ID or Forgot Password. Then follow the prompts to recover the information you need.

If Express Connect isn’t working, we recommend changing to Direct Connect. Just follow the steps below.

• Go to Tools and click Account Lists
• Choose the account with the problem and click Edit Account
• Select on Online Services
• Click on the bottom blue link: Improve your Connection through Direct Connect
• You’ll be asked for a user ID and password
• Enter your account number as the user
• Enter your PIN for the password
• Click Next
• All your accounts will show
• Go to the drop-down menu and change Add to Link
• Find your account from the list
• Repeat for each account until all read Link, followed by the account name (e.g., Link-Checking)
• Click Next
• Your accounts will be updated
• Click on Finish

After that, you’ll use Quicken to modify any account information.

For full details, click here.