Stopping fraudulent activity starts by educating the membership & community about the importance of keeping your identity and personal information secure.

Credit unions and all financial institutions face the growing threat of imposter scams. Thieves claiming to represent us, government agencies, and other known businesses are persuading accountholders to hand over their savings, even though detection tools are in place. Losses increased sixfold from 2019 to 2023, surpassing $1.3 billion. Given a low reporting rate, this figure is likely many times higher. These scams are usually initiated by email, text, calls, and other communications. They say payments are due via cryptocurrency, person-to-person apps, and random wire transfers. Initially, these amounts are small, but over time they can lead to financial ruin. Being aware of fraud can reduce the chance of victimhood by 80%. Please approach these messages with skepticism and always verify  any request or demand for money you don’t owe. If you receive unsolicited communications about your account status, pending amounts due, or other related issues, don’t engage— contact us directly at 1-800-999-3961 and forward the message to  phishing@americafirst.com. Our features that help keep your account protected include: